Terms of Service

Last Updated: 08/01/2024

Welcome to Hub City Carpet Care! By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms
   By accessing or using the services provided by Hub City Carpet Care, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you must not use our services.
2. Services Provided
   Hub City Carpet Care offers professional carpet cleaning and maintenance services. Our services may include, but are not limited to, steam cleaning, stain removal, carpet protection, and upholstery cleaning.
3. Scheduling and Cancellations
   • Appointment Scheduling: You may schedule appointments through our website, by phone, or in person. We will confirm your appointment via email or phone.
   • Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance to avoid a cancellation fee.
4. Payment Terms
   • Pricing: Prices for services will be provided during the scheduling process. Additional fees may apply for specialized services.
   • Payment Methods: We accept various forms of payment, including credit cards, cash, checks, Venmo, PayPal, and Cash App.
   • Payment Due: Full payment is due upon completion of services unless otherwise agreed upon in writing.
   • Late Fees: A 10% late fee will be applied to any outstanding balance that remains unpaid after 30 days, with additional fees accruing every 30 days thereafter until the balance is settled.
5. Customer Responsibilities
   • Access: Customers must provide safe and unobstructed access to the areas being serviced.
   • Preparation: We recommend that customers remove any valuable items and furniture from the work area prior to our arrival.
6. Satisfaction Guarantee
   We strive to provide high-quality services. If you are not satisfied with our work, please contact us within 48 hours, and we will work to address your concerns.
7. Liability
   Hub City Carpet Care is fully insured. However, we are not liable for any damages or losses that occur due to the customer’s failure to disclose any pre-existing conditions of the carpet or surrounding areas.
8. Modifications to Terms
   Hub City Carpet Care reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of the new terms.
9. Governing Law
   These Terms of Service shall be governed by and construed in accordance with the laws of the state of Texas Any disputes arising from these terms will be handled in the appropriate courts of Lubbock, Texas
10. Contact Us
    If you have any questions about these Terms of Service, please contact us at:
    Hub City Carpet Care
    5508 79th st
    Lubbock, Texas 79424
    806-370-0732
    [email protected]
    hubcitycarpetcare.com